Cookie Statement

This summary in plain language is non-binding. It is only meant to provide an overview. Only the following text is binding.

Cookies are small files that your browser stores. Love Your Life only sets cookies that are necessary for the platform, for example for your login and your language.

We do not use cookies for statistics, advertising or tracking.

Only if you choose “Accept all” do we remember the promotional code from a link. Your registration is then assigned to the person or agency whose link you used. In addition, we then report technical errors to a service provider, without personal content.

You can change your choice at any time via “Cookie settings” at the bottom of the page.

We store some settings and drafts in your browser's storage, such as your colour scheme. They remain on your device unless we state otherwise.

The platform sets the following technically necessary cookies: • Login (“__session”): keeps you logged in; lifetime up to 90 days, extended with each use; HttpOnly, Secure, SameSite=Lax. • Protection against forgery (“__Host-authjs.csrf-token”): protects forms; valid only for the duration of the browser session; HttpOnly, Secure. • Return destination after login (“__Secure-authjs.callback-url”): remembers where you are taken after logging in; duration of the browser session; HttpOnly, Secure. • Language (“NEXT_LOCALE”): stores your choice of language, i.e. one of the languages of the platform; 12 months. • Cookie selection (“bggi-cookie-consent”): stores your decision in the cookie banner and the version of this statement to which it relates; 12 months. • Application (“bggi_app”): remembers which of our applications you use, i.e. the patient application, the application for contributors or the administration application, so that login leads to the correct area; 12 months; HttpOnly. It is not set in an ordinary browser. • Phone shell (“bggi_huelle”): records that the page is running in our iPhone or Android app; only there is the membership purchased through the app store; 12 months; HttpOnly. It is not set in an ordinary browser. • Notice of an amended contract version (“bggi-vertragsaenderung-spaeter”): if you choose “Later” for an amended contract version, this cookie remembers, for the current browser session, which version you have postponed, so that the notice only reappears at the next login; it contains only the type and version of the contract; duration of the browser session; HttpOnly.

Login with Apple or Google works without cookies of its own; the random value required for it is stored by your browser in local storage (§ 4).

The legal basis is § 25 para. 2 no. 2 TDDDG, because these cookies are strictly necessary, and, for further processing, Art. 6 para. 1 lit. b and f DSGVO.

We do not use statistics, analytics or marketing cookies, no third-party tracking and no advertising.

Only if you choose “Accept all” in the banner does the following additionally happen: • Promotional link of an agency (“bggi_ref”): if you come to us via the promotional link of an agency, this cookie remembers the promotional code for 30 days so that your later registration can be assigned to the agency. It contains only the code, no name and no identifier; HttpOnly. • Promotional code “Customers invite customers” (“bggi_kwk”): if you come to us via the personal promotional link of a patient or via the promotional link of the owners of the platform, this cookie remembers the verified promotional code for 30 days so that your later registration can be assigned to the inviting person (§ 25 of the Privacy Policy). It contains only the code, no name and no identifier; HttpOnly. A code taken over from the link at registration takes precedence over the cookie. • Promotional code of a social media partner (“bggi_smp”): if you come to us via the promotional link of a social media partner, this cookie remembers the verified promotional code for 30 days so that your later registration can be assigned to this partner and to the agency that supports it (§ 25b of the Privacy Policy). It contains only the code, no name and no identifier; HttpOnly. A code taken over from the link at registration takes precedence over the cookie. • Error diagnostics in the browser: if a technical error occurs on a page, an error report is transmitted to our processor Sentry (Functional Software, Inc., USA). Error diagnostics do not set cookies and do not record sessions; personal content is removed before transmission.

The legal basis is your consent pursuant to § 25 para. 1 TDDDG and Art. 6 para. 1 lit. a DSGVO. Without your consent, none of these cookies is set and error diagnostics in the browser are not started.

Via “Cookie settings” in the page footer, you can reopen the banner at any time and change your selection. The selection “Accept all” has the four effects named in § 2, no more.

If you subsequently choose “Necessary only”, we no longer set any new optional cookies, and error diagnostics in the browser no longer start from the next page load. Cookies “bggi_ref”, “bggi_kwk” and “bggi_smp” that have already been set are deleted upon your registration and otherwise expire after 30 days; you can also delete them at any time via your browser settings.

The previously published version of this statement promised that “Accept all” has exactly one additional effect and that we would obtain your consent again before any further optional cookie. With the cookies “bggi_kwk” and “bggi_smp”, further effects have been added, and error diagnostics in the browser were not mentioned. Therefore the following applies: consent to “Accept all” that you gave before the publication of this version does not extend to “bggi_kwk” and “bggi_smp”. We will show you the banner again on your next visit; “bggi_kwk” and “bggi_smp” will only be set with your new consent.

If further optional cookies or effects are added in future, we will update this statement before they are introduced and ask for your selection again.

In addition to cookies, the platform stores entries in your browser's storage. They are necessary for the function you are using in each case (§ 25 para. 2 no. 2 TDDDG) and do not leave your device unless stated otherwise below. You can delete them at any time via your browser settings.

In local storage, which is retained until deleted: • the time of the last refresh of your login (“bggi.session-touched-at”); • your settings “Crop automatically” and “Capture automatically” in the document scanner; • the note that you have dismissed the notice on installing the app or the start notice, such as “bggi-m-install-fahrer” and “bggi-start-hinweis-2027”; • the scroll position of navigation bars (“bggi-leiste-”, followed by the name of the bar); • on a computer, the corner to which you have moved the chat helper, and whether it is collapsed (“lyl.chat-helfer.lage”), on phone and tablet, the edge and height to which you have dragged its tab (“lyl.chat-helfer.lasche”); • only if you choose them yourself: your choice of colour scheme (“lyl-theme”), your speaking mode in the video call (“lyl-sprechmodus”) and the display of your voice credit in euros or in minutes (“sprachguthaben.anzeige”); • only during a login with Apple or Google: a random value to protect against slipped-in logins (“lyl-sozial-bindung”; if the browser cannot use local storage, in session storage). It contains no information about your person, is transmitted to our server at the beginning and at the end of the login and is removed afterwards.

In session storage, which ends when the browser tab is closed: • the history of your conversation with the chat “Love Your Life KI Assistant”, at most the last 40 messages, whether the chat window is open and whether content should be read aloud, together with a non-reversible identifier of the logged-in account (“lyl.plattformChat.v1”). The history contains what you have entered yourself and the answers; it is transmitted to our server with each new question (§ 28 of the Privacy Policy) and discarded as soon as you log out or another account logs in; • not yet saved entries in the case opening form (“bggi-fall-entwurf:”, followed by an identifier), so that they are not lost when the page is reloaded; they may contain health information; • when scanning with the phone, the identifier and the secret word of the handover to your computer, until the pages have been delivered (“bggi-telefon-scan”); • during a video call, technical states such as the order of requests to speak, without conversation content; • in the administration, the note that the content area should receive keyboard focus after reloading (“verwaltung:inhalt-fokus”).

The controller is BGGI GmbH, Rostocker Straße 43, 53117 Bonn, operator of the platform “Love Your Life”.

Further information, including on your rights, is set out in the Privacy Policy, in particular in § 9. Please direct enquiries to datenschutz@love-you.life.

This document is available in 24 languages. Only the German version is binding; the other language versions serve comprehension purposes.