Help & FAQ

Click “Register” and enter your name, email and a password. Then complete your details in the portal (onboarding) and submit your first case right away.

1. Submit a case and upload your medical documents. 2. The Love Your Life team reviews and structures your file. 3. With your consent, we approach suitable hospitals and physicians. 4. You receive the reviewed result, a cost estimate and the next steps directly in the portal.

Recent medical reports, lab results and imaging (PDF or photo). For travel organisation, also your passport. The platform tells you when a report is outdated or something is missing.

All services and their prices are listed in the public price list. The price is fixed once the cost estimate is accepted; changes only with new consent. Payment goes to BGGI GmbH — the invoice always comes from BGGI.

The platform is available in 24 languages: German, English, Arabic, Russian, French, Turkish, Kurdish (Badinî), Persian, Soranî, Swedish, Italian, Dutch, Danish, Spanish, Portuguese, Hindi, Chinese, Japanese, Korean, Polish, Indonesian, Urdu, Thai and Hebrew, with right-to-left layout. You can write to the Love Your Life team in German, English or Arabic.

Your data is transmitted encrypted and protected by role-based access. Hospitals receive documents only after your explicit consent and only after each individual document has been approved. You can export or erase your data in the portal under “Privacy”.

No. In a life-threatening emergency, call your local emergency number immediately (Germany: 112). Our urgent consultation is for fast specialist assessments, not for acute rescue.

In the portal under “Privacy” you can export your data and request erasure. Statutory retention periods (e.g. for invoices) remain unaffected.

Register via “Register as a physician” and upload your medical licence. Once Love Your Life has reviewed and approved you, you see the cases assigned to you. You can accept or decline them with a reason, reply in writing, hold video consultations and set your own prices within the catalogue limits.

Hospitals work either by e-mail or through the hospital portal. Both ways are equivalent and go through the same Love Your Life review. Portal access is set up only by Love Your Life: info@love-you.life.

You can cancel video consultations free of charge up to 24 hours (calendar hours, including weekends and public holidays) before the appointment. Services that have not yet started are refunded in full. Details are in the terms and conditions and the cancellation policy.

No. Telemedicine is for consultation, second opinions and preparation. It does not replace a physical examination. In an emergency, call 112 immediately. Details under Telemedicine & emergencies.