Services and prices
All platform services are listed here with their prices from the service catalogue. Payment goes to BGGI GmbH; you always receive an invoice.
The price is fixed once the cost estimate is accepted; changes only with new consent.
Services are provided only once payment has been received.
How payment worksPrices in euros and US dollars: the dollar amount is the euro amount at a rate of 1.1181 US dollars per euro as of Oct 12, 2026, plus 5% for exchange-rate risk and conversion — exactly what is charged if you pay in US dollars.
Case processing
Presentation of the case to a doctor in the region
Short reply from the doctor: accept the case or not, with optional medical advice. No report, no cost assessment.
Pay in advance · non-refundable
€142.80 · USD 167.65incl. 19% VAT
Appointment request via BGGI
Review and forwarding of your appointment request to the doctor by BGGI. Per request; waived if your membership includes it.
Pay in advance · non-refundable
€59.50 · USD 69.85requestincl. 19% VAT
Medical consultation
Specialist written consultation
Pay in advance · non-refundable
Price on quotation
Second medical opinion
Pay in advance · non-refundable
Price on quotation
Video consultation
Video consultation
Pay in advance · non-refundable
Price on quotation
AI interpreter in the video consultation
Machine interpreting during the video consultation (voice and subtitles). Add-on per consultation.
Pay in advance · non-refundable
€148.75 · USD 174.63incl. 19% VAT
Video consultation platform fee
Use of the video consultation platform (technology, recording protection, interpreter connection).
Pay in advance · non-refundable
€238.00 · USD 279.41Stundeincl. 19% VAT
Urgent consultation
Urgent consultation
Pay in advance · non-refundable
Price on quotation
Translation
Medical document translation (per page)
Pay in advance · non-refundable
€41.65 · USD 48.90per pageincl. 19% VAT
Machine interpreting — text and voice
Machine translation of conversations and texts within the case, with optional voice output.
Pay in advance · non-refundable
€11.90 · USD 13.97incl. 19% VAT
Document processing (per document)
Review, AI reading and report preparation per uploaded document.
Pay in advance · non-refundable
€11.90 · USD 13.97per documentincl. 19% VAT
Visa & invitation
Invitation letter (handling fee)
Pay in advance · non-refundable
€595.00 · USD 698.53incl. 19% VAT
Invitation letter — additional companion
Pay in advance · non-refundable
€297.50 · USD 349.27per personincl. 19% VAT
Visa support
Pay in advance · non-refundable
€595.00 · USD 698.53incl. 19% VAT
Travel health insurance
Travel health insurance — insurer premium
The amount charged by the insurer. It is passed on unchanged; the amount comes from the quote and is entered per request.
Pay in advance · non-refundable
€148.75 · USD 174.63incl. 19% VAT
Travel health insurance — processing fee
Our work on the insurance: obtaining the quote, filing the application, filing the policy. Charged in addition to the insurer premium and shown separately.
Pay in advance · non-refundable
€29.75 · USD 34.93incl. 19% VAT
Pickup & transfer
Airport pickup
Pickup on arrival and transfer to your destination — accompanied by BGGI.
Pay in advance · non-refundable
€297.50 · USD 349.27per tripincl. 19% VAT
Transfer to the hospital
Ride between accommodation and hospital, per trip.
Pay in advance · non-refundable
€59.50 · USD 69.85per tripincl. 19% VAT
Transfer to the accommodation
Ride to the booked accommodation, per trip.
Pay in advance · non-refundable
€59.50 · USD 69.85per tripincl. 19% VAT
Transfer per kilometre — standard
Standard-tier vehicle (vehicle value up to EUR 20,000). Charged per kilometre driven.
Pay in advance · non-refundable
€3.57 · USD 4.19per kilometreincl. 19% VAT
Transfer per kilometre — comfort
Comfort-tier vehicle (vehicle value EUR 20,000 to 60,000), per kilometre driven.
Pay in advance · non-refundable
€5.95 · USD 6.99per kilometreincl. 19% VAT
Interpreting
Interpreting service per hour
Language support on site or by video, per started hour.
Pay in advance · non-refundable
€71.40 · USD 83.82per hourincl. 19% VAT
Interpreting service per appointment
Language support for one complete appointment (flat rate).
Pay in advance · non-refundable
€238.00 · USD 279.41per appointmentincl. 19% VAT
Personal assistance
Personal assistance per day
Personal assistance for appointments, authorities and daily life, per day.
Pay in advance · non-refundable
€416.50 · USD 488.97per dayincl. 19% VAT
Hospital treatment costs
The cost of the hospital treatment itself is an estimate until the hospital sends its quotation. We never present unconfirmed hospital prices as final.