How payment works
Whom you pay and what rights you have.
You always pay BGGI GmbH, the operator of Love Your Life – never a doctor or hospital directly.
Steps
- In the portal, open “Invoices” and choose the open invoice.
- Tap “Pay online” and pay by card or another payment method offered.
- Alternatively, announce a bank transfer.
- You then find the invoice as a PDF in the portal.
Good to know
- Stripe processes card payments; your card details are held only by Stripe.
- Providers only receive their money from BGGI after the service.
- Withdrawal, cancellation, refund and complaint are explained on the page “How payment works”.
- Cancellation deadlines are calculated in calendar hours.
