How a treatment works

From the first contact to aftercare – the general process in steps.

Every request follows the same path. This way you know in advance what to expect and when you need to do something.

Steps

You register and open a case in the portal with your symptoms and documents.
You choose the first service and pay for it. Only then does the case go to the Love Your Life team.
Love Your Life reviews the case and passes it on to a suitable doctor or hospital.
The doctor responds with feedback, a report or a video consultation – depending on the service chosen.
For a treatment you receive a cost estimate. If you accept it, an invoice is created.
If needed, we help with the invitation letter, visa, flight, hotel, transfers and interpreting.
After the treatment your documents remain in the portal; if you wish, you book the aftercare package.

You can see the status of each step at any time on your case's page.
A cost estimate is an estimate. Extra costs only arise with your consent or in the case of a proven, medically urgent complication.